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After sales service
After sales service

Dingpu guarantees that this product will fully comply with its published specifications when it leaves the factory, and can be used normally as long as it is properly installed, but Dingpu does not guarantee that the operation of this product will be uninterrupted or error free. Warranty period This product enjoys a one-year warranty period from the date of manufacture. It guarantees that customers will not have any product problems within one year. If the product is defective during the warranty period, Dingpu will be willing to repair it. Any product that needs to be repaired must be sent to the designated service office of Dingpu Company. The customer must bear the one-way freight for the product to the service office, and the Dingpu company's service office will bear the return cost during the guarantee period. product.

  Not included

The aforementioned warranty scope does not include the lossy parts such as keys, relays, fuses, batteries, or substrate damage caused by incorrect installation, etc., nor does it include improper use by customers, insufficient maintenance, neglect of operating environment specifications, and unauthorized use. Failure caused by changes, incorrect use or customer-set interface.

Remarks:

First, there are no other express or implied warranties for the aforementioned guarantees.

Second, the compensation provided by the warranty is the only compensation for the customer, and Dingpu is not responsible for any direct, indirect, special, accidental or causal damages.

Third, maintenance service method: send for repair.

Fourth, the warranty period: the date of purchase of a valid invoice, document, contract. If a valid invoice, document, or contract cannot be provided, the purchase date recorded in the system is delayed by 1 month as the warranty start date.

Fifth, the scope of maintenance services: including original genuine machines sold by agents in mainland China.

Sixth, the general service process: Receive the repaired product-arrange the number-test-fax "maintenance test form"-the customer confirms whether to repair-return the customer-return visit.

Seventh, special reminder: In order to improve the efficiency of after-sale maintenance, please indicate the contact information and machine failure in the package of the machine to be repaired.

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